We are happy to answer some frequently asked questions below. If we can't answer your question, please contact us using our contact options.
What payment options do you offer?
So that you can shop with us quickly and easily, we offer the following payment options:
- credit card
- Invoice via Klarna
Of course we do not charge any fees for any of the offered payment methods.
How long does the shipping take?
All items that you can order in our store, we have in our warehouse directly available. Your shipment will usually be handed over to our shipping partner in 1 - 2 business days. After your order has been shipped, you will receive a tracking code by email, which you can use to track the shipment. Usually your order will reach you in 2 - 3 business days.
What are your shipping costs?
You can find our shipping costs here: Shipping
Can I change my order later?
As soon as you have completed your order in our system, your order is automatically transferred to our shipping partner by our system. This way we can guarantee a fast shipping. However, it is not possible to change your order afterwards. Please check carefully if your order is correct before sending it. If you encounter any problems during the order process, please feel free to contact us at any time.
I forgot my password, how can I get a new one?
No problem: You can reset it via this link and get a new password: Reset password
How do you use my data?
Why should I create a customer account?The creation of a customer account with us offers you the following advantages:
- You can keep track of your order at all times with the order overview.
- You can easily repeat a previous order. This saves time!
- Your address and preferred payment method are saved for the next order.
If you do not want to use the advantages of the customer account, you can of course also order as a guest.